Information for Faculty
Instructional Continuity
ITDP has put together a micro site for faculty members containing information regarding remote teaching.
Other Resources
- Academic & Course Continuity Checklist
https://sakai.providence.edu/access/content/user/avilla/CourseContinuity.pdf - Pedagogical Consultation Request
https://docs.google.com/forms/d/e/1FAIpQLSdCA-s4jtZrloWaeZufIM92h8TQ9GAYF2ZpyJEaFGgOWOT_vA/viewform - Remote Learning & Instructional Continuity Sakai site (PC users only)
https://sakai.providence.edu/portal/site/0331d11c-6cd5-47ce-9e2e-44643c706618 - Remote Work Essentials Checklist
https://case.edu/utech/resources/remote-work-essentials-checklist
Information Technology Helpdesk
Open for phone and in-person support
Monday through Friday 10:00 am to 2:00 pm.
- Walk-up support and in-office support by appointment only, to be scheduled by technicians.
- Note: Every effort will be made to schedule appointments within two business hours of initial contact. Except in extreme cases, all appointments will be made between 10:00 am and 2:00 pm.
- Email and self-service tickets in ServiceNow continue to be the preferred methods of receiving support.
- Remote support options will be available Monday through Friday 8:30 am to 4:30 pm.
- If you must contact us by phone outside our phone support hours, our voicemail will be monitored Monday through Friday 8:30 am to 4:30 pm.
How to Request Support:
ServiceNow Self Service: http://providence.service-now.com
(login with your network username and password)
Email: helpdesk@providence.edu
Phone: 401.865.HELP (4357)
We will be monitoring voicemail, email, and incidents recorded in ServiceNow after-hours as coverage allows. We appreciate your patience and understanding during this time.
